About Us Nielsen Convenience Distribution are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Nielsen Convenience Distribution
Unit 32 Lonlas Business Park Skewen, Neath West Glamorgan. SA10 6RP United Kingdom
Phone: 01792 818414
Fax: 01792 813347
Email: info [at] nielsencdg [dot] co [dot] uk,
VAT Number 449845596

Making A Purchase All prices quoted are in pounds sterling and exclude VAT at the prevailing rate. The full purchase price will be shown prior to completion of each item, and in total for each order.

Delivery to Wales, England and Scotland (excluding Highlands ) for all orders will be determined by weight and size of products ordered once packaged and then calculated to give the relevant cost per order placed (including VAT). This will be clearly indicated. For delivery prices to Highlands & Islands, Eire & Northern Ireland, Europe and the rest of the World, please contact us to obtain price - 01792 818414.

Validity of Order
The company reserves the right to refuse any order, including subsequent to the sending of an order acknowledgement email.

Prices quoted by The Company can be altered at anytime without notice. Unless otherwise stated, all prices are inclusive of any applicable value added tax. The Company shall be entitled to increase such prices by any increase in costs between the date of order and delivery.

Shipping And Handling We aim to despatch goods within 2 working days from receipt of your confirmed order. We will do everything within our control to meet this time, however, we are governed by delivery promises made to us and from time to time we may not be able to maintain our usual order delivery time. If what we deem to be an unacceptable delay is expected on any order, we will contact you to discuss an alternative arrangement.

We do not accept any liability whatsoever if delivery dates/periods are not met for any reason.

Delivery (including P&P) charges will vary depending upon the item(s) being purchased. In all instances the cost will be displayed for you at the time you make your purchase. Where indicated you will need to contact us to discuss delivery charges - 01792 81414

Non delivery of goods - must be notified to us within 24 hours and confirmed in writing within 5 working days.

We cannot be held responsible for any further delivery charges once the goods have left our premises.

Where deliveries are made and there is no sign for it we reserve the right to charge delivery again.
Delivery Schedule An order acknowledgement will be returned to you automatically as soon as your order is received and processed. Your order acknowledgement will provide a full description of the goods purchased, price & delivery amount.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security Payments are accepted on most major credit & debit cards through our secure server.

You can feel perfectly safe shopping on line with - we do not pass on any of your personal data; your credit card and bank details are processed through secure servers.

This site is secured for personal information by 128 bit SSL Technology Encryption. The Secured Server Certification Authority is Verisign . Certificate valid to ePDQ. Digital Signature, Key Encipherment.
Guarantee All items supplied will leave our premises having been checked to be in perfect condition; this is based on the item having been finished free from defects in materials and workmanship and as per order. Our obligation in the event of a breach of this warranty is limited to the repair or replacement of any defective goods, warranty is subject to the following conditions:-

- Claims covering receipt of damaged goods must be notified to us within 24 hours of delivery.

- Please note that when you sign your delivery note you are signing for goods received in good condition - if there is any sign of damage whatsoever you must state this on the delivery note AND THEN CONTACT US IMMEDIATELY - 01792 818414
- Customer misuse and abuse is not covered by warranty; charges will be made for service and repairs made to equipment misused and/or abused. This applies to equipment that has not been properly maintained as recommended by the manufacturer.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01792 818414 (International +44 01792 818414) or fax us on 01792 813347 or write to us at Unit 32 Lonlas Business Park Skewen, Neath West Glamorgan. SA10 6RP United Kingdom

Privacy Policy Nielsen Convenience Distribution Nielsen Convenience Distribution do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy The customer has the right to cancel any order within 24 hours following receipt of the goods, excluding and non-standard or personalised items, however they shall be responsible for the cost of returning the items in all original packaging. It must be unused and in original new condition.

Where the customer exercises their right to cancel, the repayment (less any deductions agreed and advised) will be refunded within 30 days of the cancellation.

If goods were supplied to you by special order and are not currently displayed on our website they will not be accepted as a return unless they have been received (and signed for) as damaged on delivery.

- We reserve the right to levy a 25% restocking charge for refused deliveries of correctly supplied goods.

- NO RETURNS will be accepted without prior agreement, please contact us and obtain a returns number before returning goods - 01792 818414

Your Statutory Rights:-

All goods sold comply with applicable legislation and customers are reminded that their statutory rights are not affected by these terms and conditions.


Nielsen Convenience Distribution Ltd trading as accepts no liability for any claims resulting from, but not exclusively: late delivery, failed delivery, damaged or faulty goods. Our liability extends only to the repair or replacement of the goods/items, in conjunction with and by agreement with the manufacturer.

Omissions and errors accepted.

Omissions and errors accepted.